Policies

Security

We use the same state of the art 128 bit SSL encryption as all other reputable on line stores such as Amazon.com (one of our affiliate partners). Furthermore we do not retain your credit card information on any computer system once your order has been processed. To provide this level of security we have to obtain a digital certificate from a company trusted by Microsoft and Netscape in their browsers. The certification company we chose is Thawte, a Verisign company. To obtain such a certificate requires going through some fairly rigorous security checks to prove that we are who we claim to be. When you are connected over a secure link you will see a small padlock in the status bar of your browser, get into the habit of checking it is there before entering any personal information or credit cards on-line.

If you are still unsure, simply place your order and phone your credit card through to us.

Cookies Policy

We will not store any permanent cookie information on your local computer.

A cookie is a small file held on your local computer specific for a domain or url. It can contain personal information that a web site might use, so for example next time you arrive at a site it remembers your name, preferences or even your credit card. We do not use this facility.

Some companies use cookies to help remember who you were for your next visit. Amazon.com do this for their one-click re-ordering system, but because we do not retain your personal information once an order is processed there is no point. We believe that you have greater peace of mind knowing that our systems provide greatest security. For this, the small price to pay is re-entering a few fields for each order. If you disagree, let us know and we will change our systems.

Returns Policy

Any faulty product may be returned to us within 14 days for replacement or a full refund.

Any product at all may be returned to us within 28 days for a full refund as long as the product has not been opened.

For an exchange or a refund, returns should be received by us or requested by you within 21 calendar days from the date your order was shipped and include the original packaging and be in the same condition as received.

We do not refund original shipping costs or your return shipping costs.

To cancel an order please email or telephone us. It is helpful if you have the order reference. Any order may be cancelled before receipt or within 7 working days after the day of receipt for a full refund. Refunds will be made as soon as the goods are returned or within 30 days whichever happens sooner. Goods should be returned to us at the customers expense. Goods Unreturned within 30 days may be collected by us at the customers expense and deducted from the refund. We reserve the right to charge a £5 administration fee for cancelled orders